Fantastic Spins Casino Terms and Conditions
These Terms and Conditions set out the rules that govern your use of our online casino and sportsbook services. They explain the relationship between us and you, outline responsibilities for account use, and describe how promotions, deposits and withdrawals are handled. By creating an account or using the site you agree to these terms, any specific promotional T&Cs, and any applicable laws in your location.
Account responsibilities
You are responsible for keeping your account login details secure and for all activity that occurs under your account. Do not share your username or password. We may restrict, suspend or close accounts where we suspect fraud, money laundering, bonus abuse, or other prohibited activity. You must notify us immediately if you believe your account has been accessed without your permission.
Eligibility requirements
To open an account you must be legally permitted to gamble in your place of residence and meet the minimum legal gambling age that applies to you. We may require identification and documentation to verify your identity, address and payment method ownership before you can deposit, wager or withdraw. Accounts that fail verification may be suspended or closed.
Acceptable platform use
Use the platform for lawful, personal entertainment only. You must not use the service for any fraudulent, money-laundering or abusive activity, or to contravene any applicable law. Creating multiple accounts to exploit promotions is prohibited. We reserve the right to refuse service, cancel transactions, or void bets that appear irregular or in breach of these terms.
General bonus and promotion rules
Promotions and welcome offers are subject to separate promotional T&Cs which form part of these Terms and Conditions. Bonuses and free spins carry wagering requirements, maximum conversion limits and game contribution rules as stated in the relevant offer. We may limit eligibility for promotions to one per person, household, address, IP address, device or payment method. Any attempt to manipulate or abuse offers may result in withheld winnings and account closure.
Deposits and withdrawals
We accept a range of payment methods as listed in the cashier. Minimum deposit and withdrawal amounts and any applicable transaction limits are displayed in your account and may vary by method. We require validation of identity and ownership of payment methods before processing withdrawals. Withdrawals may be subject to additional checks and delays while verification is completed. We reserve the right to apply deposit or withdrawal limits and to defer or refuse transactions where required by law or for security reasons.
Dispute resolution
If you have a complaint please contact our support team via [email protected]. We aim to resolve concerns promptly and fairly. If you are not satisfied with an outcome you will be given information on how to escalate your complaint. Where appropriate we may use internal review procedures and independent dispute resolution resources agreed in our operating framework.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Updated terms will be posted on the site and, where required, notified to account holders. Continued use of the service after a change constitutes acceptance of the revised terms. Where material changes affect existing rights or active promotions we will provide reasonable notice.
Contact and responsible use
For account, payment or responsible gambling support contact [email protected]. We provide tools to set deposit, wager and time limits, take time-outs, or self-exclude. Please use these tools if you want to control your play or need a break.