Privacy Statement

This Privacy Policy describes how we collect, use, store and protect your personal information when you create an account, play games or use services at Fantastic Spins. We respect your privacy and provide clear information about the data we hold, why we use it and how you can manage it. If you have questions or want to make a request about your information, contact us at [email protected].

Types of data we collect

We collect information needed to operate an online casino and process transactions. That includes personal data you provide directly, technical data from your device and transactional data about deposits, wagers and withdrawals. We also collect behavioural data to improve service delivery and security.

Personal data

This includes name, date of birth, address, email, phone number and identity documents you upload for verification. We use this data to create and verify accounts, prevent fraud, and comply with legal and responsible gambling requirements.

Technical data

Technical data covers IP address, device and browser information, operating system, language settings and timestamps of your activity. We use this to maintain the site, improve performance, detect abuse and present content suited to your device.

Transactional data

We record payment and transaction details such as deposit amounts, withdrawal requests, payment method type and transaction status. We store the minimum payment information required to process transactions and to satisfy compliance checks. Full card or bank details are handled securely by our payment partners and are not stored by us where applicable.

How we use your information

We use your data to provide and personalise services, process payments, verify identity, prevent fraud and ensure responsible play. Data also helps us respond to customer support enquiries, comply with legal obligations and improve site functionality. Aggregated or anonymized data may be used for analytics and reporting.

Data protection practices

We protect personal information using industry-standard technical and organisational measures, including encryption in transit and access controls. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties. While we take reasonable steps to secure information, no online transmission is completely risk free.

Cookies and tracking technologies

We use cookies and similar technologies for session management, performance analytics and to remember your preferences. Some cookies are essential for site functionality, while others support analytics or marketing. You can manage cookie settings through your browser and, where provided, in your account settings.

User rights

You have rights over your personal information including access, correction, deletion and the right to object to certain processing. You may also request restriction of processing or data portability where applicable. To exercise your rights, contact [email protected] and provide enough information for us to locate your account.

Access, correction and deletion

We will review requests to access, correct or delete personal data and respond in line with applicable requirements. Some requests may be subject to verification steps for security reasons. In certain cases we may retain some information if required for legal or regulatory purposes.

Information sharing and third parties

We share data with third parties when necessary to operate the service - for example payment processors, identity verification services, fraud prevention partners and hosting providers. We may also disclose information if required by law or to protect our rights. We require service providers to handle data securely and only for permitted purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices. When we make material changes we will post the revised policy on this page and provide notice where appropriate. Continued use of our services after a change means you accept the revised policy.